Cartridge Problem

For refilled HP 934/935, HP 950/951 and HP 970/971 ink cartridge series printer models which display printer/cartridge error messages such as “missing or damaged”, “ink cartridge damaged”, “cartridge problem”, “replace cartridge”, “depleted ink cartridge”, etc., there is a new printer firmware update available for your printer model which will enable refilled ink cartridges to function normally (i.e. update to firmware version 1733A for HP 950/951 ink-systems; update to version 1739A for HP 934/935 ink-systems). 


FIRMWARE UPGRADE STEPS

1. Click Here to Obtain Printer Driver/Firmware Updates from HP

Just enter your respective printer model name/number (i.e. 'HP OfficeJet Pro 8625'). From the printer software page, scroll down and select the 'Firmware' dropdown tab, and click 'Download' to begin the firmware download. One the printer upgrade is complete, this will allow you to continue using refilled ink cartridges. Refer to PRINTER FIRMWARE UPGRADE STEPS down below as necessary. 

NOTE 1: HP printer firmware update is NOT available or required for the HP Officejet Pro 8100, 8600 and 8600 Plus, 8600 Plus Premium, OfficeJet Pro 276dw & OfficeJet Pro 251dw printer models which use HP 950/951 cartridges. If these printers display a cartridge error condition, please refer to our general support page for suggested resolutions: Click Here

NOTE 2: Select OS & desktop computer system are not supported for downloading firmware (i.e. newer MAC OS, Android, iPhone, etc.). Supported desktop computers only include: Windows 7, 8, 8.1, 10  &  Mac OS 10.9, 10.10, 10.11. (10.12 and 10.13 are not yet supported).  If this applies to you we can only suggest you borrow someone’s computer to perform the printer firmware update. If you experience an issue downloading the firmware, please refer to our internet/computer settings in Note 2 below. If you are having an issue with upgrading the printer (after the file has already been downloaded), might we suggest you connect a USB cable and go direct. Also please ensure you downloaded the correct printer firmware for your specific printer model.

2. Once the file has been downloaded, you will need to double-click on the .exe file (Windows systems) to begin the printer update.


3. Click ‘Yes‘ and follow the update instructions.For Macintosh systems, drag the .dmg file to the Applications folder to begin the printer update.  Typically, it takes approximately 3-4 minutes to complete the printer firmware update. Refer to HP’s complete printer firmware upgrade steps down below.

CAUTION: Do not use or power off the printer or computer while the firmware update is in process.

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ADDITIONAL INKJET411 SUPPORT INFORMATION: 

HP Printer Firmware Lock-Out

Inkjet411 TECH FLASH - HP Printer Firmware Update Notification


What printers are impacted by the Sept. 13, 2017 firmware upgrade?

HP 934-935 Ink-Series Printer Models:

HP OfficeJet 6800 Series

HP OfficeJet 6812

HP OfficeJet 6815

HP OfficeJet 6820

HP OfficeJet 6822

HP OfficeJet 6825

HP OfficeJet Pro 6200 Series

HP OfficeJet Pro 6230

HP OfficeJet Pro 6235

HP OfficeJet Pro 6239

HP OfficeJet Pro 6830

HP OfficeJet Pro 6835

 

HP 950-951 Ink-Series Printer Models:

HP OfficeJet Pro 8610 e-All-in-One

HP OfficeJet Pro 8615 e-All-in-One

HP OfficeJet Pro 8616 e-All-in-One

HP OfficeJet Pro 8620 e-All-in-One

HP OfficeJet Pro 8625 e-All-in-One

HP OfficeJet Pro 8630 e-All-in-One

HP OfficeJet Pro 8640 e-All-in-One

HP OfficeJet Pro 8660 e-All-in-One

 

NOTE 3: HP printer firmware update is not available or required for the HP Officejet Pro 8100, 8600 and 8600 Plus, OfficeJet Pro 276dw & OfficeJet Pro 251dw printer models which use HP 950/951 cartridges. If these printers display a cartridge error condition, please refer to our general Inkjet411 support page for suggested resolutions: Click Here

 

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HP's PRINTER FIRMWARE UPGRADE STEPS:

CAUTION: Do not use or power off the printer or computer while the firmware update is in process.

 

  1. Make sure the printer is on and connected to the computer, either through your network or a USB cable.
  2. Click the link for your HP printer model in the following table and run the downloaded firmware update file from your Internet browser.
  3. Look in the HP Printer Update window to see if your printer serial number displays.
    1. If the serial number is listed, select the printer serial number, and then click Update.
    2. If the serial number is listed but status is not applicable (grayed out), the firmware does not need to be updated. Click Cancel.
    3. If the serial number is not listed and your printer is using a network connection, connect a USB cable, wait 20 seconds, and then click Refresh.
  4. When the update is finished, click OK.
  5. If you connected a USB cable for your networked printer, then remove the USB driver that was added by Windows.
    1. Search Windows for Devices and Printers, and then open Device and Printers from the search results.
    2. Right-click the USB printer device that matches your printer model, and then select Remove Device.
    3. Disconnect the USB cable, and restart the computer.
  6. If the cartridge still fails after the feature is removed, then the cartridge is most likely defective and should be returned to your ink refiller for chip evaluation (i.e. chip version, alignment, placement).


NOTE 4: if you experience difficulties with downloading the HP printer firmware update file, we suggest you close all other network/web processes and attempt to download the file again (we are guessing there may be possible interference with the packet download due to a slow data rate transfer, etc). In addition, the presence of too many tracking cookies running on your computer or your computer's storage space allocation may be too low (the download file is ~25MB). You may also need to 'clear cookies' & 'clear browsing history/temporary internet files' under you Internet "Settings" tab....this usually makes things run much faster overall. Once these suggested items have been completed, close your browser, relaunch and try to download again. If the download is still unsuccessfu verify that your computer's operating system is supported. Supported desktop computers only include: Windows 7, 8, 8.1, 10  &  Mac OS 10.9, 10.10, 10.11. (10.12 and 10.13 are not yet supported).  If necessary, borrow someone else's computer/laptop to perform the firmware download & subsequent printer upgrade. 


Why did HP do this?

See ACTIONABLE INTELLIGENCE Report, Sept. 2017 -- Is HP up to Its Same Old Firmware Tricks? 

Missing or Damaged HP 950XL cartridge error











NORMAL Cartridge Alerts

Upon installation of a refilled HP 934, 934XL, 935, 935XL, 950, 950XL, 951, 951XL, 970XL or 971XL ink cartridge you will observe various ‘Used’, ‘Counterfeit’ & ‘Non-HP’ alert messages. Choose ‘Yes’, ‘Continue’ and/or ‘OK’ to bypass the various nuisance alerts. This will enable normal print operations.

For any encountered issues with the printer firmware update, please contact us via info@inkplicity.com