HP recently executed a firmware update ~April 12, 2019 that affected printer families utilizing HP 952, 952XL, 956XL ink cartridges.


NOTE: All Inkplicity HP 952/952XL ink cartridges now have new generation chips installed (May 2019) and will function normally:

1) To order HP 952XL from Amazon.com (4-packs, 8-packs, 16-packs and 20-packs are available for maxium savings, click here: https://www.amazon.com/s?k=Inkplicity+Refilled+Replacement&qid=1563483494&ref=sr_pg_1  

2) To order HP 952 standards or HP 952XL high capacity cartridges from Inkplicty.com, click here.

----

Refilled HP 952, 952XL, 956XL ink series printer models which display printer/cartridge error messages such as “cartridge problem”, “incompatible cartridge”, “remove and re-install cartridges”, “cartridges not installed properly”, etc. then it is possible the new HP firmware has been installed onto your printer.

 

FOR HP 952 ERROR BYPASS VIDEO INSTRUCTIONS, CLICK HERE 

 

The new HP printer firmware version (1910A) will lock-out remanufactured (refilled) ink cartridges if the two (2) steps are completed:

  • Firmware update is installed (if you clicked ‘Yes’) – see photo at right. It is strongly suggested you click ‘No‘ when this message is displayed to avoid cartridge lock-out.
    • For instructions and disabling future printer HP Auto Updates, click here.
    • For HP 952 ink series printer models (i.e. HP OJ Pro 8710), you can permanently disable HP Automatic updates via the printer's control panel, click here to watch video.
  • Refilled cartridge is installed after firmware update (cartridges currently installed in the printer will be unaffected until they are replaced with a new refill)

 

There is no simple process for remanufactured (refilled) ink cartridge customers to deactivate once the 1910A HP printer firmware update is installed. As well, it is not possible to return the printer to the previous firmware version. If you did perform a PRINTER UPDATE then all of the remanufactured (refilled) cartridge chips are likely locked out due to the new firmware update from HP. Cartridges will need to be returned to our facility and re-chipped to restore full ink cartridge/printer functionality.

HOWEVER, there is a workaround solution available if you have or obtain an extra/spare set of HP 952/952XL OEM ORIGINAL ink cartridges…refer to the suggested bypass procedure below…

 

SUGGESTED BYPASS – CARTRIDGE SWAP PROCEDURE

If you have a spare set of HP 952 or 952XL OEM ORIGINAL empty, new or even partially full cartridges on-hand, you can perform the CARTRIDGE SWAP PROCEDURE which will get you up and running again with the remanufactured (refilled) cartridges.*

  1. Insert a ‘same color spare cartridge(s)’ into the printer for ~25 seconds (i.e. HP 952 or 952XL Original empty or partially full).
  2. Quickly remove the 952/952XL original cartridge(s) within 30 seconds following insertion.
  3. Install the refilled or aftermarket HP 952XL cartridge(s) into the printer.
  4. Printer should accept the refilled or aftermarket cartridge and printing should resume. Some nuisance messages will be observed, including “NON-GENUINE CARTRIDGE”, but these may be ignored/bypassed at the printer.

 

*Only HP OEM ORIGINAL ink cartridges (i.e. HP 952 standard or 952 XL new cartridges purchased from HP) can be used to reset the printer each time. Requires a complete set of spare cartridges to activate a full set of remanufactured ink cartridges. You may NOT use a ‘STARTER/SETUP cartridge’ or an ‘INSTANT INK READY’ cartridge. Nor can you use ‘remanufactured’ or ‘compatible’ cartridges which were purchased off the internet. Each color must be activated by a ‘same color spare cartridge’ HP ORIGINAL OEM ink cartridge.

CAUTION: If installing an ’empty’ HP OEM ORIGINAL cartridge, only allow empty cartridge to be installed in the printer for 30 seconds maximum, then immediately remove it. Otherwise, if empty cartridge remains in printer for more than 1 minute, air could be ingested into the built-in printhead and may result in a ‘depleted cartridge’ or ‘cartridge failure’ error message (…if this happens just activate 1 or 2 ‘Printhead Cleans’ from the Tools/Maintenance printer menu to clear the error condition).



What printer models are impacted by the April 12, 2019 firmware upgrade?

—————–

To order replacement HP 952 / 952XL ink cartridges which have new generation chips installed (May 2019), click here

We also offer Inkplicity-branded HP 952XL ink cartridges via Amazon: 

HP 952XL Black (K) https://www.amazon.com/dp/B07D96DJQ4
HP 952XL Black 2-Pack (KK) https://www.amazon.com/dp/B07D99QZZB 
HP 952XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1ZTR7B 
HP 952XL Black 5-Pack (KKKKK) https://www.amazon.com/dp/B07JNQWVYK 
HP 952XL Black 10-Pack (KKKKKKKKKK) https://www.amazon.com/dp/B07JMG5164 
HP 952XL Cyan https://www.amazon.com/dp/B07D993RY3 
HP 952XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H38GZ37 
HP 952XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07HB8W5BK 
HP 952XL Magenta https://www.amazon.com/dp/B07D97R3CH 
HP 952XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H38SFGK 
HP 952XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07HB9V8M9 
HP 952XL Yellow https://www.amazon.com/dp/B07D98KQ9V
HP 952XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H39V8G1 
HP 952XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07HBBN2HY 
HP 952XL 3-Pack (CMY) https://www.amazon.com/dp/B07D996T6B 
HP 952XL 4-Pack (CMYK) https://www.amazon.com/dp/B07D98K7KG 
HP 952XL 8-Pack (CMYK) https://www.amazon.com/dp/B07K4XWVTW 
HP 952XL 12-Pack (CMYK) https://www.amazon.com/dp/B07K512Y3M 
HP 952XL 16-Pack (CMYK) https://www.amazon.com/dp/B07K4ZKM1P