How to Disable HP Auto Updates

0_hp-chip-lockout_sept-2016Some of the newer HP printers may receive a firmware update (either installed automatically or manually installed by customer) which may lock-out the cartridge’s smart chip and prevent printing.  Typically when this occurs the error message “Cartridge Error: cartridge missing or damaged”, “Cartridge Problem”, “Missing or Damaged” or similar language will be displayed when using refilled ink cartridges that have a replacement chip installed*.  It is always suggested that you disable either the ‘Auto Update‘, ‘Update Printer‘ or ‘HP Update‘ feature moving forward to help prevent future chip lock-outs when using refilled ink cartridges.

HP-950-951-Lock-Out-Error

 

For HP 952 ink series printer models (i.e. HP OJ Pro 8710), you can permanently disable HP Automatic updates via the printer's control panel, click here to watch youtube video.

HP can use at least two different methods in attempt to get firmware updates pushed out to inkjet printers.

HP-Updates_1_sm1. The first affects all printers and uses a piece of software that is installed during the printer setup called HP Update. This HP Update software will periodically check on the web to see if any firmware, drivers, or other software updates are available for the HP products installed or connected to the computer. Once an update is found it will prompt the user that the update is available and ask them if they want to download and install it; “Yes/Continue or No/Cancel”.

The prompt does not provide the user any information about the update or what it wants to install. If the user selects “Yes/Continue” then it will grab all the available updates and begin installing them onto the computer and attached printer hardware (i.e. via USB or WiFi). If they select “No/Cancel” the prompt is hidden for a short period of time but the prompt will eventually return.


HP-Updates_5_sm2. The second is an Auto Update or Update Printer / Update Available feature that appears to only be installed onto printers with display panels with web services enabled and is turned on by default on select new printer model series. If this feature is enabled then the printer can, without any notice, download updates automatically and install them.

For HP 950-951, 970/971 & 980/981 Ink-Series Printer owners it is suggested that you update the printer to enable refilled/remanufactured cartridges to function....but for HP 902-902XL & 952-952XL Ink-Series Printer owners it is NOT suggested you update the printer firmware/software....see below.  

For HP 902/902XL and 952/952XL ink series printer model owners, if the printer provides you with the prompt 'Update Available', it is strongly suggested you click No, otherwise your refilled or remanufactured ink cartridges will be locked out and a new smart chip replacment will likely be required (i.e. as of May 2019) to restore full printer functionality. 

If you (accidentally) did select Yes and now your HP 902 or 952 ink cartridges are currently disabled (i.e. error messages such as “cartridge problem”, “incompatible cartridge”, “remove and re-install cartridges”, “cartridges not installed properly” are displayed) then the new HP firmware has likely been installed onto your printer*.  However, there is a workaround available which will allow you to bypass the cartridge lock-out condition, please refer to either of the following INKJET411 procedures: 

HP 952, 952XL Cartridge Lock-Out: Bypass Instructions

HP 902, 902XL Cartridge Lock-Out: Bypass Instructions 

For refilled or remanufactured HP 934/935, HP 950/951 or HP 970/971 ink cartridge series printer models which display printer/cartridge error messages such as “cartridge appears missing or damaged”, “cartridge problem“, “replace cartridge“, “cartridge depleted/empty“, etc., there is a new printer firmware update available for your printer model which will enable refilled ink cartridges to function normally. We suggest you download and then install the new firmware prior to performing any other resolutions, click below…

 

NOTE: HP 934, 935, 950, 951, 970 & 971 ink series cartridges (or XL high capacity cartridges) which were purchased from third party websites*, they may not function properly (i.e. ‘cartridge missing or damaged’ errors, etc.). For refilled HP OEM cartridges and all non-HP, aftermarket or compatible ink cartridges which were purchased on-line & appear to be “locked-out” a special HP printer firmware update may be required. Printer models which display printer/cartridge error messages such as “missing or damaged”, “cartridge problem”, “replace”, “empty”, etc., there is a new printer firmware update available for your printer model which will enable refilled ink cartridges to function normally.  Click on the link below; this will explain the issue & offer a printer firmware download to fix the issue and allow you to continue using refilled ink cartridges: click here

*If, following a printer firmware upgrade a cartridge lockout condition persist, in some cases a newer version replacement smart chip may need to be obtained from your ink refiller to resolve this error condition. In very rare cases, the internal PRINTHEAD may have dirty electrical contacts or an internally bent or broken pin (click here for more information).

 ---

All Printers – HP Update Software

To prevent the software from updating the firmware on the printer the user must continue to select “No/Cancel” when prompted or they must remove/uninstall the HP Update software from their computer (i.e. refer to your computer’s program removal instructions). The HP Update software is not part of the print driver so functionality will not be affected if you remove.

Step 1. At computer, either go to Programs and locate the HP Update software in the HP folder and open, or when the HP Update prompt is displayed, select Settings.

HP-Updates_4_sm

Step 2. Select ‘Never’ under Notification software update frequency.

HP-Updates_4b_sm

Step 3. If your computer continues to display the HP Update prompt, select Cancel.

HP-Updates_4c_sm

 

NOTE: With respect to disabling HP Auto-Update on Win 10 platforms, unfortunately there is no such button or feature for Win 10 operating systems.  Microsoft systems removed the options that were there in the prior OS versions to select and deny individual updates.  They are now automatically imposed on all who use Win10 Home platforms.

You can follow the instructions in the link to disable ALL Win 10 Updates, but not to select individual updates: How to Uninstall and Block Updates and Drivers on Windows 10 (via HOWTOGEEK): https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/

 

 

--- 

Web Services Enabled Printers – Disabling Automatic HP Updates

HP 950-951, 970/971 & 980/981 Ink-Series Printers

These ink-series printers use a display panel and require that the Web Services function be enabled for automatic updates to work. To change the automatic update settings it is suggested to perform the following steps:

  • Open Web Services (open internet web browser and type in the printer’s IP address, i.e. 192.168.x.xx for example)
  • Open the Settings screen
  • Select Printer Update
  • Select Auto Update
    • Select the On or Off option (Off to disable)

 

All Other HP Officejet & Officejet Pro Ink-Series Printers

This procedure applies to printers with and without a display. The printers without a display panel can only be updated through the HP Update software. The printers with a display panel, with Web Services enabled, may come with Automatic updates already enabled on the printer by default (varies by model). To change these automatic update settings on printers with display units it is suggested to perform the following steps:

  • Open the Setup (or Settings) screen
  • Select Printer Maintenance
  • Select Update Printer
    • Select the On or Off option (Off to disable)

 

 

hp-oj-pro-8610-unlockedWhy did HP do this?

ACTIONABLE INTELLIGENCE Report, April 2019  — New HP Firmware Affects Non-OEM Cartridges with Non-OEM Chips

ACTIONABLE INTELLIGENCE Report, Sept. 2017 — Is HP up to Its Same Old Firmware Tricks? 

ACTIONABLE INTELLIGENCE Report, Sept. 2016 — HP Inkjet Printer Firmware Update Disables Some Third Party Inkjet Cartridges

 

Select HP 60, 61, 62, 63, 901, 932/933, 950/951 and 952 refilled/remanufactured ink cartridges (made in the USA!) are also available directly via Amazon:

 

HP 60 Black (K) https://www.amazon.com/dp/B07GTC6WH5 
HP 60 Black 2-Pack (KK) https://www.amazon.com/dp/B07GTD6QGT 
HP 60 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY413WH 
HP 60 Color (C) https://www.amazon.com/dp/B07GTCHMMK 
HP 60 Color 2-Pack (CC) https://www.amazon.com/dp/B07H1KHHQ1 
HP 60 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GTT1ZSF 
HP 60 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GV4BVV7 
HP 60 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPP7S44 
HP 60XL Black (K) https://www.amazon.com/dp/B07GV53YMY 
HP 60XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GVPSKL1 
HP 60XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GZM3YR5 
HP 60XL Color (C) https://www.amazon.com/dp/B07GV5G546 
HP 60XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1MRDRZ 
HP 60XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GVRJ4PG
HP 60XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GVQ9VFL 
HP 60XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR9ZXF 

HP 61 Black (K)    https://www.amazon.com/dp/B07HDG14MF 
HP 61 Black 2-Pack (KK) https://www.amazon.com/dp/B074ZNF4CY 
HP 61 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GXC9QG3 
HP 61 Color (C) https://www.amazon.com/dp/B07HDHGKX7 
HP 61 Color 2-Pack (CC) https://www.amazon.com/dp/B07H15MP6B 
HP 61 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZRGH1M 
HP 61 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZTHXYV 
HP 61 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPNM1GH
 
HP 61XL Black (K) https://www.amazon.com/dp/B074YY9SRX 
HP 61XL Black 2-Pack (KK) https://www.amazon.com/dp/B074ZMXYPR 
HP 61XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY2GGQJ 
HP 61XL Color (C) https://www.amazon.com/dp/B074Z5XQCC 
HP 61XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1N6PJF 
HP 61XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZP4L2T 
HP 61XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZMHFC2 
HP 61XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR2SZY 

 

HP 62 Black (K) https://www.amazon.com/dp/B074ZS2X3D 
HP 62 Black 2-Pack (KK) https://www.amazon.com/dp/B074ZRH5VD
HP 62 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY4LXQG 
HP 62 Color (C) https://www.amazon.com/dp/B07C79PYPB 
HP 62 Color 2-Pack (CC) https://www.amazon.com/dp/B07H17HG32 
HP 62 Black/Color 2-Pack (KC)    https://www.amazon.com/dp/B07J2SL3FG 
HP 62 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZNT1HH 
HP 62 Black/Color 5-Pack (KKKCC) https://www.amazon.com/dp/B07K9NXRY7 
HP 62 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR5JBM
 
HP 62XL Black (K) https://www.amazon.com/dp/B074ZLC1RK 
HP 62XL Black 2-Pack (KK) https://www.amazon.com/dp/B074ZR32X2 
HP 62XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY1WY3N 
HP 62XL Color (C) https://www.amazon.com/dp/B074ZRVBPW 
HP 62XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1M2KWL 
HP 62XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07C5DYLY3 
HP 62XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B0751191JG 
HP 62XL Black/Color 5-Pack (KKKCC) https://www.amazon.com/dp/B07K9JK95Z 
HP 62XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPPCK3N

 

HP 63 Black (K) https://www.amazon.com/dp/B074ZSXR4N 
HP 63 Black 2-Pack (KK) https://www.amazon.com/dp/B075191MKF 
HP 63 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY3QTRL 
HP 63 Black 4-Pack (KKKK) https://www.amazon.com/dp/B07NLLZNVM
HP 63 Color (C) https://www.amazon.com/dp/B074ZS3H6G
HP 63 Color 2-Pack (CC) https://www.amazon.com/dp/B07H1KZ2VH 
HP 63 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZZZ924 
HP 63 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07C75CYGL
HP 63 Black/Color 4-Pack (KKCC) https://www.amazon.com/dp/B07NM1Q7KZ 
HP 63 Black/Color 7-Pack (KKKKCCC) https://www.amazon.com/dp/B07NLFDJKV 
HP 63XL Black (K) https://www.amazon.com/dp/B07513VHS7 
HP 63XL Black 2-Pack (KK) https://www.amazon.com/dp/B074ZSBRW9 
HP 63XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY5NSGT 
HP 63XL Black 4-Pack (KKKK) https://www.amazon.com/dp/B07NLLHCBH 
HP 63XL Color (C) https://www.amazon.com/dp/B07511SR3L 
HP 63XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1NM23J 
HP 63XL Black/Color 2-Pack (KC)    https://www.amazon.com/dp/B07HDFCY5Z 
HP 63XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B075119T4C 
HP 63XL Black/Color 7-Pack (KKKKCCC) https://www.amazon.com/dp/B07NLGDW81 

 

HP 901 Black (K) https://www.amazon.com/dp/B07GWWQXVL 
HP 901 Color (C) https://www.amazon.com/dp/B07GWYFVDY 
HP 901 Black 2-Pack (KK) https://www.amazon.com/dp/B07GWXL493 
HP 901 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GX15LJV 
HP 901 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GX1SKW9 
HP 901XL Black (K) https://www.amazon.com/dp/B07GX2JW24 
HP 901XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GX7L576 
HP 901 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GYYFRSY 
HP 901XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GYYJNNS 
HP 901 Color 2-Pack (CC) https://www.amazon.com/dp/B07H1K339G 

 

 

 

HP 932XL Black (K) https://www.amazon.com/dp/B074YYWPD3 
HP 932XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GBL4682 
HP 932XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1YFYZ6 
HP 932XL Black 3-Pack (3K) https://www.amazon.com/dp/B07H1YFYZ6 
HP 933XL Cyan (C) https://www.amazon.com/dp/B074Y56CGB 
HP 933XL Magenta (M) https://www.amazon.com/dp/B074YX2DCG 
HP 933XL Yellow (Y) https://www.amazon.com/dp/B074YFH84W 
HP 933XL 3-Pack (CMY) https://www.amazon.com/dp/B07GBHCNW6 
HP 932XL-933XL 4-Pack (CMYK) https://www.amazon.com/dp/B074Z11Z5J 
HP 933XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H2PS5JB 
HP 933XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H2P2T6Q 
HP 933XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H2RF133 
HP 933XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07H9KXSKK 
HP 933XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07H9L2SNJ 
HP 933XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07H9JQ5V1 
HP 950XL Black (K) https://www.amazon.com/dp/B074YX2DGS 
HP 950XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GBJNX39 
HP 950XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1W5VSM 
HP 950XL Black 5-Pack (KKKKK) https://www.amazon.com/dp/B07K16W5ZM 
HP 950XL Black 10-Pack (KKKKKKKKKK) https://www.amazon.com/dp/B07K1KHD66 
HP 951XL Cyan https://www.amazon.com/dp/B074Z3GHX8 
HP 951XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H36BBM3 
HP 951XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07HB6YHVG 
HP 951XL Magenta https://www.amazon.com/dp/B074YYLKX9 
HP 951XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H39KGBZ 
HP 951XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07HB7FQDZ 
HP 951XL Yellow https://www.amazon.com/dp/B074YZSVVK 
HP 951XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H37BSRD 
HP 951XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07HB875NK 
HP 951XL 3-Pack (CMY) https://www.amazon.com/dp/B07GBKFL2K 
HP 950-951XL 4-Pack (CMYK) https://www.amazon.com/dp/B074YY459Z 
HP 950-951XL 8-Pack (CMYK) https://www.amazon.com/dp/B07K1LJRLS 
HP 950-951XL 12-Pack (CMYK) https://www.amazon.com/dp/B07JZSG1RN 
HP 950-951XL 16-Pack (CMYK) https://www.amazon.com/dp/B07K1KCYD6 

 

HP 952XL Black (K) https://www.amazon.com/dp/B07D96DJQ4
HP 952XL Black 2-Pack (KK) https://www.amazon.com/dp/B07D99QZZB 
HP 952XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1ZTR7B 
HP 952XL Black 5-Pack (KKKKK) https://www.amazon.com/dp/B07JNQWVYK 
HP 952XL Black 10-Pack (KKKKKKKKKK) https://www.amazon.com/dp/B07JMG5164 
HP 952XL Cyan https://www.amazon.com/dp/B07D993RY3 
HP 952XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H38GZ37 
HP 952XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07HB8W5BK 
HP 952XL Magenta https://www.amazon.com/dp/B07D97R3CH 
HP 952XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H38SFGK 
HP 952XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07HB9V8M9 
HP 952XL Yellow https://www.amazon.com/dp/B07D98KQ9V
HP 952XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H39V8G1 
HP 952XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07HBBN2HY 
HP 952XL 3-Pack (CMY) https://www.amazon.com/dp/B07D996T6B 
HP 952XL 4-Pack (CMYK) https://www.amazon.com/dp/B07D98K7KG 
HP 952XL 8-Pack (CMYK) https://www.amazon.com/dp/B07K4XWVTW 
HP 952XL 12-Pack (CMYK) https://www.amazon.com/dp/B07K512Y3M 
HP 952XL 16-Pack (CMYK) https://www.amazon.com/dp/B07K4ZKM1P