Guarantees & Refunds

Inkplicity™ is committed to ensuring your total satisfaction. We confidently offer a full 1 year product replacement guarantee and/or 115 day money-back guarantee on all our products. Refund return instructions are described below.

Low Price Guarantee

As the discount cartridge low-price leader, Inkplicity™ offers a low price guarantee. If you find a lower price elsewhere, we'll match it and refund you the difference. Contact us to explain, request and receive your adjusted price.

Refund Returns

You can return an item within 1 year of purchase. Please obtain a Return Merchandise Authorization (RMA) number from our Customer Service Department. You will be refunded the price you paid for your returned item, minus the original shipping charges, unless you were sent the wrong item, in which case you will not pay the original shipping charges. Customers are responsible for the shipping charge of their returns.

Exchanges

You can exchange products within 1 year of purchase. You can perform an exchange by:

  1. returning the product after getting a Return Merchandise Authorization (RMA) number from Customer Service , and
  2. re-ordering the product online, following the normal purchase steps.

Warranty

We offer a limited 1-year warranty described below:

Inkplicity™ warrants to the original customer purchasing products directly from Inkplicity™ ("Original Products") that all such Original Products sold will be free from defects in materials and workmanship ("Manufacturing Defects:") for one year from the original date of shipment. Any Original Products claim must be submitted within one year of shipment. The limited warranty covers only Manufacturer Defects and does not include damage or failure resulting from misuse, neglect, alterations or any usage not in accordance with Original Product instructions. Such limited warranty only extends to refunds or replacements of Inkplicity™ Original Products and does not cover any malfunctions or damage to your printer, computer systems or other devices arising from your use of Original Products.